Privacy Policy

Danielle Eileen Chesher ABN 75 433 159 180 (referred to as “Danielle Chesher” “our”, “we”, or “us”) is committed to protecting your privacy and personal information in accordance with our obligations under the Privacy Act 1998 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs), and the Health Records (Privacy and Access) Act 1997 (ACT) (the Health Records Act).

The APPs establish requirements for the way entities collect, store and use an individual’s personal information. The Health Records Act provides for the way organisations in the Australian Capital Territory (ACT) records, stores and provides access to information held about a person’s health. Our aim is to ensure the information you provide to us is handled in a secure, efficient and confidential manner.  Details of what we collect and how it is used are contained in this policy. By using any of our services, visiting our website (www.daniellechesher.com.au), using our applications or products or giving us your personal information, you agree to your information being collected, stored, used and disclosed on the terms set out in this Policy.


INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information (together ‘Personal Data’ about you:

  • Your name and other personal information such as your gender;

  • Your contact information, such as email addresses, billing and delivery addresses and phone numbers;

  • Your credit card and bank account details;

  • Information that you provide for the purpose of registering with our websites and the transactions carried out over our websites;

  • Your preferences and feedback for the purpose of subscribing to our website services and marketing material;

  • Information about your use of our websites, products and services;

  • Records and content of any communications between us and you including survey responses, support queries, emails, conversations and consultations; and

  • Any other personal information provided by you to us in the course of you using our websites or in the course of us providing any products or services to you.

In the course of using our products and services we may also collect ‘Sensitive Information’ about you which may include information about your ethnic origin, beliefs, sexual orientation, criminal history, health, genetics and membership of political or trade associations. We will only collect sensitive information with your consent and where collection is reasonably necessary.

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data or Sensitive Information from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data or Sensitive Information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data or Sensitive Information without your consent, then please contact us.


HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.


STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.


COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.


ACCESS AND CORRECTION

You are entitled to request access to the personal information that we hold about you. If you require access to your personal information, please contact us at the details listed at the end of this Policy. Except where applicable legislation specifically provides that we are not required to give you access, we will provide you with access to your personal information. We reserve the right to charge a fee for searching for and providing access to, your information on a per request basis.

It is important that you ensure that your personal information is kept up to date at all times.  If you require the correction of your personal information, please contact us at the details listed at the end of this Policy. You should be aware that in accordance with the Health Records Act, health information can only be added to your record and cannot be edited, altered or erased, even if the information is inaccurate.


SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.


DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of our business, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.


LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.


CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.


CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at danielle@daniellechesher.com.au and we will endeavour to respond within 72 hours.

Last updated: 23 November 2023